Dar Al Hikma - Expert Publishing & Distribution Services in Dubai, UAE

Privacy Policy

This privacy policy describes how Dar Al Hikma Publishing & Distribution, located at 805 Al Wasl Road, Floor 8, Dubai, Dubai, 124578, UAE, collects, uses, and protects the information you provide when you use our online platform, interact with our services, or visit our site. We are committed to ensuring that your privacy is protected and processing your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant legislation.

Information We Collect

We may collect and process the following types of information:

Information you provide directly to us: This includes information you give us when you register an account, place an order, fill out forms, participate in surveys, communicate with us (via contact forms, customer support), subscribe to newsletters, or interact with specific features on our site. This may include your name, contact details (though electronic contact details will not be stored in this policy document), payment information, shipping address, and other details relevant to your interaction with our services.
Information we collect automatically: When you visit our site, we may automatically collect certain information from your device or browser. This includes technical information such as your IP address, browser type and version, operating system, device identifiers, as well as information about your visit, including the pages you viewed, the duration of your visit, referral sources, and interactions with content. This information is typically collected through technologies such as cookies and similar tracking methods.
Information from other sources: We may receive information about you from third parties, such as payment processors, delivery services, or business partners, where permitted by law.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide, operate, and maintain our services, including processing and fulfilling orders, managing accounts, and delivering goods or services.
To improve, personalize, and expand our services and online platform.
To understand and analyze how you use our services and site.
To develop new products, services, features, and functionality.
To communicate with you, directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes (where you have provided consent or it is otherwise permitted).
To process your transactions and manage your orders.
To send you emails or other communications (where applicable and permitted) regarding our services or information we think may be of interest to you.
To find and prevent fraud and other illegal activities.
To comply with legal obligations and regulatory requirements.
To enforce our terms, conditions, and policies.

Legal Basis for Processing

Under data protection laws, we must have a legal basis to process your personal information. We rely on the following legal bases:

Performance of a Contract: Where processing is necessary for the performance of a contract to which you are a party (e.g., processing your order).
Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., subscribing to a newsletter). You have the right to withdraw consent at any time.
Legal Obligation: Where processing is necessary for compliance with a legal obligation we are subject to (e.g., tax laws).
Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided these interests do not override your fundamental rights and freedoms (e.g., improving our services, preventing fraud).

Sharing Your Information

We may share your personal information with third parties in the following situations:

Service Providers: We may share information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. They will have access to your information only as necessary to perform their functions and are obligated to maintain confidentiality.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
To Protect Rights and Interests: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in legal proceedings.
Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, or as required by law. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions, particularly where we process it based on legitimate interests or for direct marketing.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws. You also have the right to lodge a complaint with a supervisory authority if you believe your rights have been infringed.

Security of Your Information

We have implemented reasonable security measures designed to protect the security of any personal information we process. However, please remember that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Links to Other Websites

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our service is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us by writing to:

Dar Al Hikma Publishing & Distribution
805 Al Wasl Road, Floor 8
Dubai, Dubai, 124578
UAE